Commitments - Premaccess.com - High Availability Services
- The Premaccess teams are always committed to answering the clients’ needs with the utmost professionalism and greater accuracy.
- The best hardware and best technologies to ensure the highest performance.
- Premaccess is endeavouring to reach the predetermined availability rate.
- Premaccess precisely analyzes the needs of its customers to provide the best tailored solutions according to the needs.
- Perfect flexibility of the architectures to meet the expectations of its clients.
- Premaccess always offers the latest technologies on the market and systematically adapt them according to the evolving needs of its customers.
- Premaccess receives and deals with each alert in due time.
- Premaccess does its best to ensure that any failure is compensated before it has even been noticed by the client.
- In case of inaccessibility of the environment due to a hardware failure on the platform, Premaccess is committed to change the defective parts in a contractually limited time or use the equipment redundancy during a limited number of hours. (SLA)
- Premaccess makes available to its customers the whole information that highlights the quality of its services and allows a systematic optimization of the architecture.
- Premaccess is committed to the best practices of ITIL, Information Technology Infrastructure Library. This ensures a quality of service that meets the international standards.
- In case of non achievement of the contractual availability rate, Premaccess will pay a contractually determined penalty. (SLA)